FAQs


What currency are your prices in?

We are currently based in Singapore and prices are in SGD.

How do I know which size will fit me best?

All products have dimensions in their specific product descriptions (: Simply click into the product you're interested in, and voila - it'll be right there. 

What’s the status of my order?

Once you’ve received your shipping confirmation email you can click on "Track It" and see the status of your delivery. It may take 24 hours for tracking updates to appear.

If you have any questions about the status of your order please reach out to hello@moxie.store.

What shipping options do you offer?

We currently have shipping options worldwide available on our website.

For parcels mailed out in Singapore, Registered Postage is free for all orders, and Courier is available at a flat rate of $5. Enjoy Free Courier Service if you spend above $150.

International shipping is available and the shipping rates will be calculated at checkout and you may then select which type of shipping you would like. We offer free international shipping for orders above $250. 

Are taxes and duties (for international shipping) included in my order total?

No, you’ll be charged duties and taxes by the shipping provider when they deliver your order. Payment of these is necessary to release your order from customs. For more information, please contact your local customs office.

Do you accept exchanges? 

Yes, we do accept exchanges within 14 calendar days from the date the item has been delivered. If 14 calendar days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To know more about our Exchange Policy, please click here.

Why doesn't my coupon code offer the correct amount?

Coupon codes apply to all items except items on sale.

If you experience any other problems with your coupon code, do drop us an email at hello@moxie.store to let us know. 


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